Warranty and warranty service
All components and replacement parts for automotive gas systems have a warranty period, guarantee against manufacturing defect or defect in material. The warranty period for products from "European manufacturers" is 24 months, the warranty period for products from "manufacturers outside the European Union" is 12 months and is valid upon presentation of an invoice or fiscal receipt for purchase, and for determining the products and a warranty card with an explicit serial number accompanied by an invoice or fiscal receipt for installation in a company or authorized service center.
A warranty claim is not accepted when the defect is due to violated instructions for work, service or installation, unsuitable or inappropriate application, improper handling or natural wear and tear, as well as third-party influences. We do not accept any warranty for material defect or any non-conformity resulting from third party modification.
Complaints about the products are considered by the authorized repair shops that performed the installation.
The warranty is valid and the claim is considered only upon simultaneous presentation of the advertised product, together with the vehicle on which it is installed, an invoice/fiscal receipt from the purchase and a warranty card. If the warranty claim is not approved, the customer receives back the warranty form with a brief written statement. For products with a warranty card, every warranty complaint is entered in it. In the case of an unfounded claim, labor is charged for the performed tests, adjustments, troubleshooting of the vehicle or for transporting the advertised product.
Carrying out independent repairs carries the risk of material damage, creating additional malfunctions and endangering your safety!
The standard warranty for the gas injection system FOBOS is 2 years or 50,000 kilometers Regardless what comes first.
Warranty terms:
▪ The complete warranty bornes only by the service organization or the person that made the installation of the LPG system.
▪ The complete warranty can be achieved when the customer has complied with all conditions relating to the maintenance and proper operation of the gas system.
During the warranty period , by the service organization or the person that made the installation of the LPG system will repair or replace free of charge any defective part of your LPG system, which is subject to warranty, if all conditions are met.During the repair of a part of the gas system , the warranty of the new part is aligned to the total warranty of the system.
If use of the guarantee, the service organization or the person that made the installation of the LPG system will take into account the following factors that may affect the claim for replacement.
▪ Compliance with the warranty conditions of your gas injection system.
▪ The Use of only genuine consumables for maintenance of your gas injection system.
▪ Damage directly or indirectly related to repairs made by an unauthorized workshop / partner.
*(Only the workshop or company that made the installation of the gas system can recommend maintenance outside their boundaries)
▪ Any unauthorized changes or modifications to any part of the gas system.
▪ Defects caused by the use of components and consumables that do not meet the specifications of the original equipment and accessories.
The service organization or the person that made the installation of the LPG system Does not recognize warranty of an LPG system if:
▪ In case the damages are caused due to negligence,improper maintenance or use of the gas system in a manner different from the specified in the operating instructions.
▪ If the damages are caused by natural disasters , fires , accidents , thefts and secondary effects due to these events.
▪ In case the damages are caused due to total or partial immersion in water.
▪ In case the damages are caused due to the use of gas that does not comply with the standard of quality and content of EU.
▪ If the damages are caused due to the supply voltage higher than 16 volts. The warranty does not cover:
▪ The cost of standard services and consumables.
▪ The cost of transport, communications, hotel, food, etc. Occurred due to the systems failure within the warranty period.
▪ Compensation for loss of time, commercial loss or for renting a replacement car during repairs.
The service organization or the person that made the installation of the LPG system reserves the right to decide on the scope and method of repair.
All parts replaced during the warranty period ,
are covered by the warranty , but only for the remainder of the warranty period.
Warranty Service::
The owner must:
▪ The customer is obliged to comply with the warranty and the service plan. To visit the workshop in which the gas system is installed every 10,000 km or 12 months , whichever occurs first.
▪ Regular maintenance is essential to ensure reliability and long life of your gas system.
▪ Regular maintenance also reduces the overall cost of maintenance and repair of your gas system.
▪ Any maintenance or repair by an unauthorized person or garage other than the workshop or company who installed may result in cancellation of the warranty.
Obligations of the owner in maintenance:
▪ To ensure that the maintenance of the gas system is in accordance with the requirements specified in the maintenance book.
▪ To ensure that the service intervals for replacing consumables and cleaning the injectors as specified in the maintenance book.
▪To ensure the proper completion of the data in your maintenance book from the service organization or the person that made the installation of the LPG system demonstrating the technical service.
▪ To ensure immediate notification to the service organization or the person that made the installation of the LPG system ,which are subject to warranty terms.
▪ To ensure that he carries with him the maintenance book on each visit to the workshop or company that carried out the installation.
The workshop or company that made the installation must:
▪ To inform the customer about the warranty terms.
▪ Do give as detailed instructions as possible on how the gas system operates.
▪ Do give as detailed instructions as possible on the owner's obligations for maintenance and service of the gas system.
▪ To perform all warranty repairs and out of warranty , within one month from the date of acceptance of the application or the change request of a component in warranty or non-warranty replacement of parts from the company or workshop that installed the gas system.
▪ To perform all warranty repairs and out of warranty with original components.
▪ To perform "FREE OF CHARGE" to the client the necessary repairs to any proven damaged component covered by the warranty of the gas system.
Maintenance:
▪ The maintenance of 10,000 km includes:
▪ Change of filter for gas phase.
▪ Change of filter for liquid phase.
▪ Check for possible leaks.
▪ Check status of all gas pipes and connections.
▪ Check condition all hoses and water connections.
▪ Check condition of injector.
▪ Check condition and pressure of the gas reducer.
▪ Update of software or reprogram ECU if necessary.
▪ Restore check mark (check light).
For proper operation the gas injection rail needs maintenance by cleaning it with special liquid and device every 20,000 km.
Every 80 000 km the injector rail needs replacement of its pistons or replacement of rail it self if there is natural wear out. (The price of a new common rail is very close to the cost of repair and for this reason we recommend replacing the rail).
For proper operation of the reducer it is recommended in every 80 000 km or two years to be cleaned and the membranes to be replaced or replace the reducer it self if there is natural wear out. (the price of a new reducer is very close to the replacement cost, and for this reason we recommend it).
For security reasons, every five years,it is required from you to replace the gas tank or check for defects or cracks or leaks.
Continuation of the guarantee according to the type of gas system
▪ If the service intervals have been missed and the system is not currently showing defects, you can continue your warranty by paying for the missed technical capacity.
Returns merchandise form
Service intervals
Strict adherence to service intervals of every 10,000 km is required for the proper operation of your gas injection system and to honour the warranty.
Mandatory maintenance every 10 000 km includes:
Evaporated gas filter replacement
Changing the liquid gas filter
Tightness check
Check the condition of gas hoses and connections
Check the condition of water hoses and connections
Reset the inspection
Price for mandatory warranty service
According to the price list of the service provider.
Recommended (optional) maintenance at 10 000 km includes:
Checking the condition of the injector rails
Check reducer gas condition and pressure
Software update
Price for recommended (optional) warranty service
According to the price list of the service provider.
For proper operation of gas injectors it is recommended
cleaning the injector rack every 20 000 km.
On high-end gas injectors, replace consumables (pistons or diaphragms) every 2 years or mileage as follows:
- Rail Black Body - 40 000 km
- Rail Apache HD - 80 000 km
- Rail Navajo - 80 000 km
On low-end (Turkish) gas injectors, consumables are replaced every year or every
25 000 km
* Mileage is approximate and depends on average speed and car type.
Gas injectors are cleaned in 2 ways:
On site with specialized fluid and instrumentation
* without disassembly
Ultrasonic cleaning and calibration with specialized tools
* with disassembly
Gas injector rails cleaning:
According to the price list of the service provider.
For proper gas evaporator operation, it is recommended every 80,000 miles or 2 years (whichever comes first), to clean and replace membranes or replace the reducer itself
The cost of a new evaporator is very close to the cost of the repair and replacement of the evaporator is recommended. Experience has shown that the evaporator often works well after the set parameters of 2 years of operation and therefore the principle is adopted, if it works well do not repair it. The prices for gas injector and evaporator replacement or repair are as per the price list of the workshop maintaining the gas system.